Frequently Asked Questions

PLACING AN ORDER
I NEED HELP, HOW CAN I CONTACT CUSTOMER SERVICE?
Simply email us at hello@rivalworld.com. For more info, please check our Contact US page.
DO I NEED TO OPEN AN ACCOUNT TO PLACE AN ORDER ONLINE?
No, you can use the Guest Checkout to complete your order.
WHY REGISTER FOR AN ACCOUNT?
There’s a lot of advantages to creating an account.
  • Speedy checkouts
  • Track orders & shipments
  • Restock from your order history
  • Purchase your saved items
I FORGOT MY PASSWORD, WHAT DO I DO?
These things happen. Visit our login page and click on "Forgot your password?" Then enter your email address and a link to reset your password will be emailed to you.
DO YOU ACCEPT TELEPHONE ORDERS?
We currently do not accept telephone orders, apologies for the inconvenience.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Discover and PayPal. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
IS SHOPPING ON RIVALWORLD SECURE?
We take all reasonable steps to protect our customers personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. When you are viewing a page that is requesting personal information, the URL in the address bar at top of your browser will start with "https". This indicates your transaction session is secured through Secure Sockets Layer (SSL).
PAYMENT VERIFICATION
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
ORDER SHIPPING
CAN I CHANGE MY ADDRESS ON MY ORDER ONCE I HAVE PLACED IT?
Once an order is confirmed, we regret that you cannot change the delivery address. Please contact Customer Service at hello@rivalworld.com, if the order hasn’t shipped yet, we will be able to amend it for you.
CAN I SHIP TO A PO BOX?
Unfortunately, we cannot deliver to PO boxes or APO/FPO addresses.
DO YOU SHIP INTERNATIONALLY?
We can currently ship to Canada, Australia, UK, Ireland, Singapore, HK, Japan, South Korea, France, Belgium and Germany and are regularly adding new countries to our international delivery list. If you wish to ship an order to a country that is not listed, please contact Customer Service. For more details, please check our SHIPPING & RETURNS policy page.
DO YOU SHIP INTERNATIONALLY?
We can currently ship to Canada, Australia, UK, Ireland, Singapore, HK, Japan, South Korea, France, Belgium and Germany and are regularly adding new countries to our international delivery list. If you wish to ship an order to a country that is not listed, please contact Customer Service.
For more details, please check our SHIPPING & RETURNS policy page.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Prices displayed on the website are exclusive of taxes.
For US orders, when you proceed to purchase your order, local sales tax will be calculated on the total merchandise value and shipping charges and displayed on the Order Summary page.
For orders shipped overseas, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
View our shipping information for more detail.
WHEN WILL MY ORDER BE DELIVERED?
Delivery times will depend on the options you select at checkout; see our SHIPPING & RETURNS page for more information.
Orders are shipped on business days only by 12pm PST. Business days are Monday-Friday, excluding federal holidays within the United States.
CAN I TRACK MY ORDER?
You will be able to track your orders when you sign in to your account or by using the tracking number on your confirmation email and entering it on USPS tracking website.
DO I NEED TO SIGN FOR THE DELIVERY OF MY ORDER?
No signature is required upon delivery (we ship via USPS).
RETURNS & REFUNDS
DO YOU ACCEPT RETURNS?
If you are unsatisfied with a product, you may exchange or return items, excluding cosmetics, within 30 days of purchase with your original receipt. All returns must be accompanied by the receipt, original packaging and unused in the same condition that was received. Shipping costs are non-refundable. All sales are final on cosmetics unless damaged during transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Please check our shipping & return policy for full details and exceptions.
WHAT HAPPENS IF I REFUSE MY DELIVERY?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded.
HOW LONG DOES IT TAKE TO GET A REFUND?
Once we have received your item, you will be refunded to your original payment method. If this is to a debit/credit card it will appear in your account within 5 days, depending on your card issuer.
For PayPal, the refund will take 3 to 5 business days to appear in your Account.
WHAT IS CALIFORNIA PROPOSITION 65?
Some of our products may be made of materials containing chemicals identified on California Proposition 65. In accordance with California Proposition 65, we issue the following warning to our California customers: These products may contain one or more chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. This warning is found in the details on the product detail page for applicable items. For more information regarding California Proposition 65 and lead-related FAQs, please click here.